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Author Topic: Staff Complaints Guidelines  (Read 3072 times)

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Offline M1

  • Veteran Community Member
  • *****
  • Group: Special Operations Group
  • In-Game Name: Haider
Staff Complaints Guidelines
« on: November 13, 2016, 02:16:13 am »
Whelp, did one of us screw up? Well this is where you can complain about it. You will need to give the following information:

The topic should be:
Complaint - Name of Admin

And in the topic you will need to provide:
- Your information (IG name, Forum name, Serial; any related information to identify yourself.)
- The Complained Admin's name
- The Evidence (Make sure to give all the information you can in your first post, including pictures and logs if possible.)

All of the rules from the Complaints section apply here, as well as the following:
- Keep posts to an absolute minimum and only involved parties shall post.
- This section is only for Admin-related abuse, if they are breaking server rules then report them as a normal player.
- DO NOT tag staff members who are not involved.
- Do not ask staff members to read the complaint.

Since this involves admins, who will oversee the complaint?
- Any admin is allowed to oversee a complaint if they are of higher rank than the complained Admin. However Head Staff can oversee their own complaints to an extent; If needed a Founder can get involved.

What can cause a complaint denial?
- Lack of Evidence / No Rule broken; Again, it's obvious!
- Being dishonest in a complaint will result in a denial.
- The complaint is over a server rule being broken, not abuse; Take it to the complaint's section.
- The complaint is petty, or is simply a response to a player not liking an admin's response to a Complaint or Appeal.


« Last Edit: October 25, 2018, 03:52:49 am by Glenno »

Offline Mr.Zombie

  • Senior Community Member
  • ***
Re: Staff Complaints Guidelines
« Reply #1 on: July 05, 2017, 08:05:55 am »
Anyone will post  a useless post saying  'yermum' , 'bls' , 'fuk u' , 'punish dat guy' , etc.. will get warned.
- Former Police Chief, SWAT Leader & ATLAS Leader.
- Former L2 Staff, Event Manager, Staff Application Manager & Complaints Manager
- One of the first players of IGC

 

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